Clear terms before and after delivery
Returns, comfort exchanges & warranties
Mattresses need a different policy from unopened accessories. This guide explains what can be returned, what qualifies for a comfort exchange, and when a manufacturer warranty applies.
Mattress comfort
Brand-match programs
Qualifying brand-name mattresses purchased from Mattress Central follow the brand-specific window, minimum adjustment period, fee, condition requirements, and program limit stated on the applicable brand page and sales receipt.
- Tempur-Pedic90 nights · 30 nights minimum
- Sealy90 nights · 30 nights minimum
- Stearns & Foster90 nights · 30 nights minimum
- Nectar365 nights · 30 nights minimum
- DreamCloud365 nights · 30 nights minimum
- AvocadoProduct-specific: generally 365 nights for Green, Luxury, Vegan, and Latex mattresses; 100 nights for select Eco and children’s models · 30 nights on eligible adult mattresses minimum
- Puffy365 nights · 30 nights minimum
- Helix120 nights · 30 nights minimum
- Posh+Lavish120 nights · 30 nights minimum
- NaturepedicGenerally 100 nights; Halcyon and certain specialty products have different timing · 30 nights for the standard mattress program minimum
Mattress Central exclusive
Private-label and double-sided mattresses
A qualifying protector is required from the first night. The mattress must remain sanitary, undamaged, free of stains and odors, properly supported, and retain all law labels. The customer pays any upgrade difference; no refund or credit is issued when the replacement costs less.
General merchandise
Items outside the mattress comfort program
Final-sale and non-comfort items
Floor models, clearance and closeout items, special orders, adjustable bases, foundations, pillows, protectors, sheets, bedding, and other personal-use accessories are final sale unless defective at delivery or the written invoice expressly states otherwise.
Unopened merchandise
Contact Mattress Central promptly. Eligibility depends on product type, condition, packaging, purchase date, and the written terms on the receipt. Original delivery, setup, removal, and special-order charges are nonrefundable.
Required for every exchange
Protect it, keep the labels, and contact us first
- Keep the original Mattress Central receipt.
- Use a qualifying mattress protector from the first night.
- Use the mattress on a compatible, supportive base.
- Keep the mattress sanitary and all law labels attached.
- Contact Mattress Central before moving, donating, or disposing of any product.
Last reviewed September 25, 2026. The Mattress Central sales receipt and the manufacturer’s written warranty control if terms differ. Brand programs may change; eligibility is confirmed before an exchange is authorized.