Sleep on it with confidence
Mattress comfort exchange policy
A new mattress takes time to adjust to. Our policy gives qualifying purchases a defined adjustment period and a clear path to one better-fitting mattress.
Mattress Central exclusive
30-night private-label and double-sided program
A qualifying protector is required. Delivery or redelivery charges apply; there is no separate restocking fee. The customer pays any upgrade difference, and no refund or store credit is issued if the replacement costs less.
Brand-name mattresses
Match the program for your brand
- Tempur-Pedic90 nights · 30 nights minimum
- Sealy90 nights · 30 nights minimum
- Stearns & Foster90 nights · 30 nights minimum
- Nectar365 nights · 30 nights minimum
- DreamCloud365 nights · 30 nights minimum
- AvocadoProduct-specific: generally 365 nights for Green, Luxury, Vegan, and Latex mattresses; 100 nights for select Eco and children’s models · 30 nights on eligible adult mattresses minimum
- Puffy365 nights · 30 nights minimum
- Helix120 nights · 30 nights minimum
- Posh+Lavish120 nights · 30 nights minimum
- NaturepedicGenerally 100 nights; Halcyon and certain specialty products have different timing · 30 nights for the standard mattress program minimum
Eligibility checklist
Before requesting an exchange
Required
Original receipt, qualifying protector used from the first night, proper support, attached law labels, and completion of the minimum adjustment period.
Not eligible
Mattresses with stains, odors, tears, burns, pests, contamination, misuse, improper support, removed labels, or other damage. Floor models, clearance, closeout, special-order and warranty-replacement mattresses are excluded.
How it works
Start with Mattress Central
Contact us in time
The request must be received within the applicable window.
Complete inspection
We confirm mattress condition, support, labels, protector use, and program history.
Select a replacement
After approval, choose an eligible replacement and pay any fee or price difference.
Do not move, donate, or dispose of the mattress until Mattress Central provides written instructions. Call (681) 404-6191 or visit 316 Merchant Street, Fairmont, WV 26554.
Last reviewed September 25, 2026. The Mattress Central sales receipt and the manufacturer’s written warranty control if terms differ. Brand programs may change; eligibility is confirmed before an exchange is authorized.