Mattress Central brand policy
Nectar comfort exchange & warranty
The practical terms for a qualifying Nectar mattress purchased from Mattress Central—without confusing comfort preference with a product defect.
Comfort exchange
What makes a mattress eligible
Required condition
The mattress must be opened within 90 days, used with a proper base and qualifying protector, and remain sanitary and donation-eligible with no stains, rips, odors, damage, or excessive wear. Law labels must remain attached.
Price and program details
A request for an opened mattress may be made after night 30 and no later than night 365. Promotional or free-item value may be deducted where the brand program requires it. An exchange does not restart the trial.
Manufacturer protection
Forever Warranty for eligible original purchasers through authorized sellers
A warranty addresses covered defects—not whether the mattress feels too firm or too soft. Coverage, measurements, exclusions, transportation charges, and remedies are determined by the written warranty supplied with the exact model and purchase date.
Start a request
Contact us before moving the mattress
Find your receipt
We use the delivery date, model, and purchaser name to confirm the applicable program.
Photograph the mattress
Include the full sleep surface, foundation or base, law label, and any area of concern.
Call Mattress Central
(681) 404-6191
316 Merchant Street, Fairmont, WV 26554
Last reviewed September 25, 2026. The Mattress Central sales receipt and the manufacturer’s written warranty control if terms differ. Brand programs may change; eligibility is confirmed before an exchange is authorized.