Manufacturer protection made clearer
Mattress warranty help
We help identify the correct manufacturer process, document the concern, and explain what happens next.
Prepare your claim
What you will usually need
Purchase information
Original Mattress Central receipt, purchaser name, delivery address, mattress model and size, and the date the concern was first noticed.
Clear photographs
The full mattress, the concern, measurements without bedding, law labels, frame and support system, foundation or base, and the room around the bed when requested.
Proper support
Manufacturers can deny claims when the mattress was used on an incompatible frame, inadequate center support, damaged foundation, or unapproved base.
Sanitary condition
Stains, contamination, burns, odors, pests, liquid damage, tears, or a removed law label can make a product ineligible for inspection or warranty service.
Brand directory
Find your manufacturer terms
- Tempur-Pedic90 nights · 30 nights minimum
- Sealy90 nights · 30 nights minimum
- Stearns & Foster90 nights · 30 nights minimum
- Nectar365 nights · 30 nights minimum
- DreamCloud365 nights · 30 nights minimum
- AvocadoProduct-specific: generally 365 nights for Green, Luxury, Vegan, and Latex mattresses; 100 nights for select Eco and children’s models · 30 nights on eligible adult mattresses minimum
- Puffy365 nights · 30 nights minimum
- Helix120 nights · 30 nights minimum
- Posh+Lavish120 nights · 30 nights minimum
- NaturepedicGenerally 100 nights; Halcyon and certain specialty products have different timing · 30 nights for the standard mattress program minimum
Three steps
Start a warranty request
Gather records
Receipt, model information, photos, and a concise description of the concern.
Contact Mattress Central
Call (681) 404-6191 or visit 316 Merchant Street, Fairmont, WV 26554. We will identify the correct process.
Follow the written remedy
The manufacturer determines eligibility and may repair, replace, prorate, or deny the claim under its warranty.
Last reviewed September 25, 2026. The Mattress Central sales receipt and the manufacturer’s written warranty control if terms differ. Brand programs may change; eligibility is confirmed before an exchange is authorized.